Cancelation, Non Delivery, or Refusal of Delivery

To exercise the buyer’s right of cancelation, the buyer must give written notice to the seller by letter or e-mail. Notification by phone is not applicable. Once we have been notified of the cancelation, we will refund / re-credit the buyers credit card within 30 days.

This refund will be subject to a 2.5% surcharge, which covers our payment processor bank charges. If the buyer does not cancel the contract in accordance with the above the buyer shall be deemed to have accepted the order.

YOUR RIGHTS TO CANCEL YOUR ORDER

This Part applies to distance and off-premises contracts between a trader and a consumer.

If the contract is a sales contract under which multiple goods are ordered by the consumer in one order, but some are delivered on different days, the cancellation period ends at the end of 14 days after the day on which the last of the goods come into the physical possession of the consumer.

Under distance selling regulations (online, phone, or mail order), consumers in the UK have a legal right to a full refund.

If the customer changes their mind and cancel within 14 days of receiving the goods, without needing to provide a reason. A full refund includes the original, standard delivery costs.

• 14-Day Cooling-Off Period: A customer has 14 days from receiving goods to cancel, and another 14 days to return them.

Limits of application: circumstances excluding cancellation

The supply of goods that are made to the consumer’s specifications or are clearly personalised. (for example: Divan Base – choosing a colour & storage option OR requesting a special size of a mattress which differs to the UK standard sizes.)

In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Conditions & Exceptions:

• Condition of Goods: Goods must be returned in good condition, although they can be inspected, similar to a shop. A deduction can be made if the item is used or damaged.
• Return Costs: The buyer will pay for return postage unless the item is faulty, & costs may vary from supplier to supplier. The buyer can also arrange their own returns process.
• Exceptions: Custom-made items & sealed hygiene products (mattresses, bedding, pillows) (if opened) are not eligible for a “change of mind” refund.
• Refund Deadline: Sellers must issue a refund within 14 days of receiving the goods back or proof of postage.

Repairs and replacements

If a customer has ‘accepted’ an item, but later discovers a fault, we may have to repair or replace it. The customer can still reject the item after it’s been repaired or replaced.

You must repair or replace an item if a customer returns it within 6 months – unless you can prove it was not faulty when they bought it.

You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

Company Name: Beds4u Limited

Company Number: 06547243

Returns Address: Beds4u Direct, Unit 4 Dutton Court, Chainbridge Road, Blaydon, Gateshead, NE21 5ST.